For our
Members
ONLINE
If you discover an item is missing when you collect your baggage at the arrival airport, you have the following options:
IF YOU ARE STILL AT THE AIRPORT
Please complete a Property Irregularity Report (PIR) at the Air France KLM* Baggage Service.
Once you have declared the missing item, you will be given a file number that you can use to track your claim on our website.
If your arrival airport is Paris-Charles de Gaulle or Paris-Orly, you must complete a report that will then be transferred to the French police.
IF YOU HAVE LEFT THE AIRPORT
Please request compensation for a missing item via the online form below within 7 days of receiving your baggage.
Please contact us:
- By post: Customer Care Department 11 Kasr El Nil St. Cairo Egypt
- Or request compensation for a missing item via our online form
If your arrival airport is located in metropolitan France, Guadeloupe, French Guiana, Martinique, Reunion or French Polynesia, please also complete the pre-report form below.
Complete the online pre-claim formFor all other arrival airports, please also file a report with the local police. This will help us process your request.
If you need help with your request, you can also call our customer service.
Contact customer service by telephone- Booking and check-in
- Booking and check-in - I want to book a flight or buy an Option
- Booking and check-in - I need help with my online booking
- Booking and check-in - I want to make a group booking (10+ passengers)
- Booking and check-in - I'm looking for information about an upcoming flight
- Booking and check-in - I need an invoice
- Booking and check-in - I require assistance to check in for my flight
- Booking and check-in - I want to find an Air France ticket office
- Booking cancelations or changes
- Booking cancelations or changes - I want to change my flight or Option(s)
- Booking cancelations or changes - I want to cancel my booking and request a refund
- Booking cancelations or changes - I want to cancel an Option and request a refund
- Booking cancelations or changes - I want to find a ticket office where I can change or cancel a ticket
- Missing or damaged baggage
- Missing or damaged baggage - I want to report a missing baggage item
- Missing or damaged baggage - My baggage has been missing for 3 days or fewer
- Missing or damaged baggage - I want to request a refund for necessity purchases
- Missing or damaged baggage - My baggage has been missing for more than 3 days
- Missing or damaged baggage - My baggage has been missing for more than 21 days
- Missing or damaged baggage - My baggage has been damaged
- Missing or damaged baggage - An item is missing from my baggage
- Missing or damaged baggage - I lost or found an item in an aircraft, lounge or public area
- Flying Blue loyalty program
- Flying Blue loyalty program - I need a new password
- Flying Blue loyalty program - I need to update my personal information
- Flying Blue loyalty program - I want to request a Flying Blue card
- Flying Blue loyalty program - I want to claim missing Miles
- Flying Blue loyalty program - I want to claim missing Miles with a non-airline partner
- Flying Blue loyalty program - I want to book a flight using Miles
- Flying Blue loyalty program - I want to change or cancel a flight paid for using Miles
- Delayed or canceled flight
- Delayed or canceled flight - I want to claim compensation
- Delayed or canceled flight - I want to request a refund for an unused ticket
- Delayed or canceled flight - I want to request written proof of a delayed or canceled flight
- Delayed or canceled flight - I want to track an existing claim
- Delayed or canceled flight - I want to add information to an existing claim
- Delayed or canceled flight - I want to cancel an Option and request a refund
- Delayed or canceled flight - I want to claim a refund for unexpected expenses (taxi, etc.)
- Other